Respond
Initial diagnosis and resolution of incidents affecting users, devices, systems or connectivity.
SUPPORT • CONTINUITY • RESPONSE
IT support to keep your operations moving.
We provide remote and on-site assistance, follow up on incidents and help keep users, systems and infrastructure working securely.
Request supportPROFESSIONAL SUPPORT
Assistance that resolves issues while keeping you in control.
Some issues can be resolved remotely; others need an on-site visit. We choose the right approach for each incident, keeping you informed and putting security first.
Follow up
Remote or on-site assistance with clear communication, customer consent and a record of the work carried out.
Prevent
Preventive maintenance, updates and recommendations to reduce recurring issues and unnecessary disruption.
REMOTE ASSISTANCE
When remote access is the quickest way to help.
We use remote assistance only with your authorisation. Access is initiated for a specific session and you can end it at any time.
The download is provided through the official UltraViewer website.
Download and open
Visit the official UltraViewer website, download the Windows version and run the application only while you are in contact with our technician.
Share the session
Share only the ID and temporary password displayed by UltraViewer with the Valente technician providing your support.
Authorise and follow along
The session takes place with your knowledge and consent. You can follow the work and end access at any time by closing the application.
SECURITY AND PRIVACY
Talk to supportRemote access should be simple and properly authorised.
We never ask for your email, banking or social media passwords. Share session details only when you are in contact with a Valente technician, and always confirm the work before authorising access.