Remote Support (UltraViewer)

To receive assistance, download our UltraViewer client and run it on your computer.

When it opens, share the ID and Password with the technician and authorise the session.

Download the client

Compatibility: UltraViewer works on Windows. For macOS and mobile, contact us — we’ll recommend the best option for your case.

Quick steps

Download and open Download UltraViewer and run the application (if Windows asks, click “Run”).

Send the ID and password In UltraViewer, send us the ID and Password shown on your screen.

Authorise and follow along The session only starts with your consent. You can end it at any time by closing the app.

Security and privacy

We never ask for personal passwords We will never request your email, banking or social media passwords by phone/WhatsApp.

Consent is required A remote session starts only after you share the ID/password and authorise the connection.

End at any time Close UltraViewer to end the session immediately.

Need help? Contact us on WhatsApp: +258 84 931 5503 or email: info@vinetworksolutions.com.